Q. What are the terms and conditions for refund?
- You can ask for a refund against any of your order within 3 days of its date of delivery except ebooks.
- Ebooks are non-refundable.
- All refunds will be credited in your account with in 7 days after approval through NTFS or RTGS.
- If you are a guest user, you will need to register with the email address which you had used to place your order to get reund.
- For any other requests or queries regarding this, kindly write to us at firstname.lastname@example.org
Q. What are the rules for Courier charges refund?
- For all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing up to 500 grams.
- For every next 500-gram slab, an additional Rs.50 will be added to the refund amount.
- For example, a single mug weighs around 250 grams which if returned would give you a cashback of Rs.100 in your account.
- If you happen to return 3 mugs, your return shipment weighs 750 grams and would give you a cashback of Rs.150.
- Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
- Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
- Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
- If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.
Q. How long the refund procedure takes?
A. The refund procedure will be initiated within 24 hours once we receive your product.
Q. Where should I return my product?
A. You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited Rs.100 cash back. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly)
SOULFUL CONNEXIONS PRIVATE LIMITED
D-6/13, VASANT VIHAR,
DELHI – 110057,
Q. I haven’t received my refund yet. What should I do?
- We update our customers through emails once we initiate the refund procedure.
- If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
- For queries you can write to us at email@example.com
Q. How do I cancel my order?
A. COD orders can be cancelled directly from the registered account before it gets shipped.
- For prepaid orders, please contact our Customer Care at firstname.lastname@example.org to cancel the order and refund your payment. The refund amount will be added to the customer’s account.
- If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
- In case you desire any changes or edits in your order, please write to us at email@example.com with your order ID. Our Customer Care representatives will help you out with customized solutions wherever possible.